Discover digital experiences that help your organization work smarter, faster, and better. Explore Platform. Workforce Optimization. This team will establish, maintain, and extend. ServiceNow is a cloud-based solution deployed on a software-as-a-service (SaaS) platform. ServiceNow Event. Documentation Find detailed information about ServiceNow products, apps, features, and releases. See how our offering was evaluated. Reduce caseloads by automating mundane tasks and decrease MTTR with Q&A and. Get the advantage of connecting with over 5,400 enterprise customers (about 75% of the Fortune 500) who use ServiceNow. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/orServiceNow Platform Team Estimator - Support and Troubleshooting - Now Support Portal. Work with your ServiceNow platform team and senior stakeholders to get additional details. Every solution that we sell—whether for IT, Operations, Customer Service, HR, Shared Services, Finance (back office), purpose-built Industry solutions, and more—is built on the Now Platform. Take platform security and trust to the next level. Automate and integrate any process in a no-code environment. A CoEI removes the organizational seams that can inhibit your ability to move. ServiceNow is a workflow automation platform for enterprises to streamline their business processes. From there. Go beyond traditional CRM and field service to scale operations and drive customer loyalty. The platform for digital business delivers unmatched opportunity. According to Gartner, business process management is: the discipline of managing processes (rather than tasks) as the means for improving business performance outcomes and operational agility. Experience a live, in-depth demo. Part of ServiceNow ITSM and built on the AI-powered Now Platform, Request Management provides an intuitive self-service option for customers and employees to request services, products, and answers—from anywhere, at any time, on any device. Become a Certified Application Developer. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registeredEasily create, launch, and scale new services using a modern digital workflow platform. Image. The Safe Workplace Suite helps you manage essential needs and services for reopening. ServiceNow Software Asset Management runs on a single-architecture platform, enabling faster outcomes to reduce spending and license compliance risks. UI Builder Create custom workspaces and audience-specific portal pages for engaging, personalized experiences. With out-of-the-box digital workflows that automate everyday service ServiceNow, Inc. Certification candidate’s journey guide. Connect with experts at ServiceNow and other champions of financial services to discuss industry challenges and how to unlock your potential. The processes and workflows are automated and can be aligned with all the present business functionalities. Too many organizations lack well-defined GRC programs or have the tendency to neglect funding them. Learn More. Built on the award-winning Now Platform®, App Engine Studio provides users of all coding skill-levels with a visual app-development and optimization environment. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Our free one-day. Help capture knowledge, enable self-service, and improve employee satisfaction. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Platform-as-a-service (PaaS) is a cloud computing model that supports the building, testing, deploying, and managing of web applications. Find answers and get things done across IT, HR, facilities, and other departments—all from a mobile app powered by the Now Platform ®. Drive action to high-risk areas, business disruptions, noncompliance, and vendor status changes. Processes span organizational boundaries, linking together people, information flows, systems, and other. ServiceNow Application Developer I am an experienced developer who wants to learn more about building apps on the Now Platform. The. To download a . Follow these steps to get started: a) Familiazrie yourself with ServiceNow Analytics, Intelligence, and. Build low-code apps fast with creator workflows. Ready-made tools and templates all mean easy and fast setup of your instance from the start, along with quick creation of interfaces and applications. Significant expansions to the Now Platform offer customers new, faster, and more efficient ways to work. Customer Workflows. Experience an in-depth demo live or explore library. Drive automation enterprise-wide. Modernize legal operations to make faster decisions and increase. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Streamline IT Services with ServiceNow: Comprehensive & User-Friendly ITSM Platform. In addition to the other requirements described herein, notice must be made. 1 Delivered as part of the Now Platform, spanning all ServiceNow cloud services. Empower everyone with generative AI use cases purpose-built for the Now Platform. Bring your own keys or use ServiceNow managed keys, with the ability to create. Create experiences that are, too, with integrated workflows, self-service tools, seamless virtual triage, and more. Learn more about how you can reach your career potential and benefit from the fast-growing ServiceNow ecosystem. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Flow Designer. Shorten cycle times for nonemergency citizen requests, such as calls from the U. Now on Now. Get hands-on with a free developer instance. Every solution that we sell—whether for IT, Operations, Customer Service, HR, Shared. Explore Platform View Demo Get the latest. The platform for digital business delivers unmatched opportunity. ServiceNow was named a Leader in the IT Service Management Platforms Magic Quadrant for the 9th straight year. Anticipate trends, prioritize resources, and continuously improve with real-time analytics. $99K - $119K (Employer est. Reduce risk exposure by documenting previously unknown assets and generating risk heatmaps. Your platform architecture will be the foundation for ServiceNow. – Oct. Power your business with embedded risk management across the enterprise, removing silos so people and organizations work better together. Available in the Now Platform Vancouver release, Now Assist for IT Service Management (ITSM), Customer. With roots in IT, the ServiceNow service management solutions address all the service domains of modern enterprises including human resources, facilities, and finance. The platform for digital business delivers unmatched opportunity. All rights reserved. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Validate use-cases, strategic decisions, and roadmaps with ServiceNow thought leaders, and receive support from our best-in-class product and engineering experts. It is a platform meant to assist businesses more efficiently manage their processes, apps, and data. TheThe platform for digital business delivers unmatched opportunity. Encrypt your sensitive information without impacting business functionality or the user experience. Assign articles to teams to manage feedback and maintenance. Virtual Agent for Self-Service: By integrating ChatGPT. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Build a new plugin or update an existing Teams message extension or Power Platform connector to increase users' productivity across daily tasks. ServiceNow Software Asset Management runs on a single-architecture platform, enabling faster outcomes to reduce spending and license compliance risks. Get more done and improve results on the secure, cloud-based Now Platform ®. The ServiceNow Communities application built on the Now Platform enables users to communicate and collaborate for instant sharing of ideas and knowledge. Discover Solution Watch Video. AdServiceNow is a platform that automates and unifies workflows across the enterprise, using AI and low-code development. Process Mining. These reference architecture diagrams outline the ServiceNow products and platform capabilities that align with each business capabilities. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Improve shift planning, scale operations with third parties, and simplify managing crews. Features. ServiceNow | 794,951 followers on LinkedIn. Connect ServiceNow workflows to hundreds of third-party systems right out of the box. Experience an in-depth demo live or explore library. Learn how to automate, connect, and innovate with a no-code, AI-powered, and user-friendly platform that scales with your business needs. Run a digital business. ServiceNow is a platform that automates and unifies workflows across the enterprise, using AI and low-code development. Live. Become a Certified Implementation Specialist. How Now on Now focuses on digital transformation. Key takeaways. These direct minority investments also provide over‑the‑horizon visibility into market trends and emerging. The platform for digital business delivers unmatched opportunity. Connect teams to drive digital transformation in government services. By using Platform Encryption, organizations can minimize risk and reduce the attack surface to prevent data loss and ensure data is always protected including when at rest. Boost operational efficiency by adding intelligent triage and diagnostics to collaborative troubleshooting. New generative AI solutions for the Now Platform expand ServiceNow’s extensive AI functionality with built-in capabilities that apply the power of generative AI to enterprise applications for. ServiceNow was named a Leader in the IT Service Management Platforms Magic Quadrant for the 9th straight year. Connect your apps to Copilot. Use continuous monitoring and dynamic dashboards for a real-time view of compliance across your extended enterprise. Create intuitive experiences users love and quickly scale with connected digital workflows. Thousands of users are learning and building on the Now Platform. ServiceNow administrators and developers who attend the webinar will get a. Surface context-aware recommendations and deliver better self-service with conversational AI. Explore tools to help you achieve exceptional outcomes. Learn More. From humble beginnings to becoming an enterprise with more than 20,000 employees globally, ServiceNow has been through a lot of changes since its founding in 2004. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Enable employees to request help across IT, HR, Workplace, Legal and more with ServiceNow’s out-of-the-box. Enterprise customers demand outcomes from their service providers. These service-related definitions span the ServiceNow® product portfolio and the Now Platform®. ServiceNow is already a recognized market leader in IT service management, IT operations management and digital workflows. Adapt your instances for specific needs such as, multi-tenancy, SIAM, and more. SOAR platforms can instantly assess, detect, intervene, or search through incidents and processes without the consistent need for human interaction. Bigtincan’s leading sales enablement platform and plugins work with Copilot to make sales information, files, and other resources available across Microsoft 365. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Free to join. 1 UI Builder includes Now Experience. This group of resources supports the organization in achieving its business outcomes by: Do more with HR Service Delivery. Automate and connect anything to ServiceNow. The three primary types of IT asset management are as follow: Software: This type of ITAM is a bit more complex than the others, as it involves things like compliance requirements, licensing, shadow IT, and IoT. ServiceNow Cloud Management. Definition of SOAR. With Now Intelligence, ServiceNow empowers enterprises with new insights. Align asset investments to business needs. New Deposit Operations for Banking. In May 2022, Australia’s Department of Industry, Science, Energy, and Resources (DISR) successfully implemented the ServiceNow Protected Platform to streamline and automate enterprise service management for more than 4,000 employees. You'll find best practices, tips, and tools for performance monitoring, maintenance, and troubleshooting. Explore ServiceNow industry solutions. – March 11 – ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today introduced the Now Platform Orlando release, featuring Now Intelligence, a new set of powerful AI and analytics capabilities. ServiceNow Blog. Product experts will. AI Search is available with the Now Platform ®. “You may use the speed and power of a low-code platform like ServiceNow App Engine to address the unique demands of your business,” she adds. Making the world work better begins by building equity for all at home. ServiceNow is a platform as a service cloud-based IT and other process management tool which automates business and enables regular people to work efficiently with the help of ServiceNow. Automated Test Framework in the Now Platform automates regression testing of customizations before deployment within and across your ServiceNow instances. So employees and customers can be more connected, more innovative, and more agile. Create connected, engaging experiences so employees can get what they need, when they need it. . The platform for digital business delivers unmatched opportunity. Scale and support operations with end-to-end digital workflows. Solutions Products Platform Customers Events About. Reduce customer effort and improve your bottom line. Finish with Step 5 for guidance on how to run your CoEI and use it to advance ServiceNow as a platform for enterprise digital transformation. Connect people, functions, and systems to drive rapid innovation, increase business agility and unlock productivity. With ServiceNow’s frequent release schedule and innovation on a single platform and single data model, many customers can achieve rapid value acceleration with generative AI. ServiceNow, the leader in ITSM solutions, offers a robust platform to further enhance the benefits of ITIL for your business. All ServiceNow applications are built on this single platform, including custom applications created by ServiceNow customers and partners. Use leading-practice workflows to proactively feed the business with critical data. ServiceNow (NYSE: NOW) makes the world work better for everyone. Create simple experiences for employees and customers. is adaptive, enables repeatability, and utilizes a single global technology platform. Now Platform® Vancouver Release. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Build digital workflow apps and extend your ServiceNow solutions with a leading platform as your foundation. Our ServiceNow analytics team recognized an opportunity to create a first-of-its-kind dashboard for our CIO and his leadership team. Reduce caseloads by automating mundane tasks and decrease MTTR with Q&A and case summarization. Follow our guidance so your platform and integrations are sure to support your short- and long-term business goals. Cloud Management from ServiceNow is built on the award-winning Now Platform and provides tools for organizations across any industry to reduce spend and minimize risk while managing applications in the cloud. Program fee required. the ServiceNow platform for the Now Mobile, Agent, and Onboarding apps. Product Description. The ServiceNow platform automates workflows across the entire enterprise by connecting disparate departments, systems, and silos and automating processes to increase productivity and enable seamless work experiences. Knowledge-Centered Service (KCS) v6 verified Bring KCS best practices to your organization. - Now Learning ServiceNow and NVIDIA announce partnership to build generative AI across enterprise IT. Our global, multi-instance, and highly available infrastructure employs multiple progressive security layers and rigorous security practices to protect data. And through it all, help your employees. Virtual Agent Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language. Now Platform. This curated list is recommended as part of your customized solution. The Foundations eLearning course has on‑demand modules that provide an introduction to the ServiceNow products; module 1 begins with a brief overview of how to interact with and navigate through the course. More recently, ServiceNow Customer Support Management (CSM) has been introduced to support Zoom’s customer support operations for government customers. Employee Center is available with these ServiceNow products. Partner Grow your business with promotions, news, and marketing tools. Our solutions enable org development, compliance management, and efficient operations that drive value in 5 key areas: strategy, compliance, regulatory, human. . Contact Sales. ServiceNow is powered by a singular technology stack that we call the Now Platform. January 06, 2023. Transform, run and innovate solutions for processes managed internally on the. Build a ServiceNow platform team Frequently asked questions Definition What is the ServiceNow platform team responsible for? Your platform team establishes, maintains, and extends ServiceNow® as a strategic business platform in your organization. Solve problems and make informed decisions in real time. Since their platform aims to directly serve the modern business world, this upgrade sought to reflect project styles like the agile methodology. Ben Sigelman. The Now Platform is a dashboard for ServiceNow's products, including Nonstop Cloud and tools for anomaly detection, predictive modeling, peer benchmarking and performance. Get Started. ArcSight Logger Integration for Security Operations. Loading. Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow Incident Management. This guide will help you optimize your instance performance and avoid common pitfalls. Determine if application development will be limited to the ServiceNow platform team, include distributed development teams, and/or include citizen developers. Service management is a discipline for the entire enterprise. Reduce turnover, lower costs, and bring your teams up to speed faster. Transform your business at World Forums. ServiceNow UI Builder creates workspaces with a single builder. Solutions Products. “With ServiceNow HRSD, employees could submit their COVID-19 questions in one place and have them addressed quickly. The Now Platform ® is built for world-class. Service management is a discipline for the entire enterprise. 2 Requires at least two asset management products. Now Mobile. The Shopping List application you will create allows users to create and manage a shopping list in the ServiceNow Mobile Application. Transform your business at World Forums. Solutions Products. Our free one-day. IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfil service requests and streamline services. Unleash the power of AI and analytics with intelligent experiences, automation and optimisation built right into the Now Platform. Make it easier to get help with a self-service portal for legal service requests. Become a technology partner and sell your apps. The platform for digital business delivers unmatched opportunity. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Map and visualize your plant systems, processes, and their relationships at individual facilities. Learn More. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity. A platform approach allows for legacy systems to continue to be the workhorse behind the scenes while providing a more functional user interface for completing day-to-day tasks. The market for integration platforms is growing rapidly. Powered by the Now Platform ® and available as a fully native iOS or Android app, Mobile Agent delivers out-of-the-box, mobile-first experiences for the most common fulfiller workflows. I am Interested In. Proactively identify problems. ServiceNow started in the ITSM space but has grown into a comprehensive IT management platform adding operational, governance, and security products to its offering. ServiceNow Platform Implementation ☼∞ Select Product Line CSM FSM GRC Employee Workflows ITAM ITOM ITSM Now Intelligence SPM Industry-Specific SecOps Service Provider APM Micro certification Mainline Certification It’s time to RiseUp with ServiceNow, and career journeys can help you get there. Engage employees with a connected and unified employee experience. Virtual Agent Academy. The ServiceNow platform enabled Zoom to deliver better service and frictionless video communications for its customers and unlock productivity and efficiency benefits for the business. Attendees learn: How to use role‑based scenarios to show the workflow and interactivity of the ServiceNow platform. The ServiceNow Management, Instrumentation, and Discovery (MID) Server is an optional, free ServiceNow component. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Send us your questions, or navigate to customer or partner support, find our offices, talk to media or analyst relations, get pricing, and more. ”. Features. ServiceNow Review: Features & Benefits. The platform for digital business delivers unmatched opportunity. He holds a bachelor's degree from Wright State University in Management Information Systems and a master's degree from Boston University in Computer Information Systems with a concentration in Web Applications. PaaS provides a complete framework that developers can use to build cloud applications, either for internal or external users. Transform your business at World Forums. the ServiceNow platform • Supports design and implementation of a platform operating model to -Multinational Banking and Financial achieve your desired outcomes and foster end-user adoption • Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices Building the right strategy4 © 2021 ServiceNow, Inc. Gartner estimates that “by 2025, 70% of new applications developed by enterprises will use low-code or no-code technologies, up from less than 25% in 2020. Manage risk with full visibility, intelligent insights, and a single system of action. The ServiceNow Discovery. We make customer compliance processes easy via our technical capabilities, guidance documents, and legal. Creator workflows. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. About ServiceNow ServiceNow (NYSE: NOW) makes the world work better for everyone. Prebuilt orchestration Combine human processes and. Our free one-day. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Prominent Global Solutions 5. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. 3 © 2021 ServiceNow, Inc. Reimagine always-on technology services. Bridge departmental silos and modernize infrastructure. The platform for digital business delivers unmatched opportunity. Solutions Products Platform. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. By using Platform Encryption, organizations can minimize risk and reduce the attack surface to prevent data loss and ensure data is always protected including when at rest. Use generative AI to empower your customers, admins, and developers, with low-code tools and connected data. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. The exclusive source for Now Certified enterprise workflow apps from partners that complement and extend ServiceNow. Governance, risk, and compliance (GRC) provide organizations the confidence and tools they need to operate their businesses without overstepping regulatory bounds. Get Started. Anticipate trends, prioritize resources, and continuously improve with real-time analytics. SANTA CLARA, Calif. Behind every great experience is a great workflow. Demo Risk Management. Watch bite-sized videos instantly. Get Started. With unique pre‑built services and reusable. servicenow. 2 Flow Designer includes Action Designer. The ServiceNow San Diego release focused on enhancing platform user productivity. You can view a wide range of platform performance metrics for your instance and for the machine on which your instance is running. ServiceNow is a cloud-based SaaS (Software-as-a-Service) platform that automates organizational processes and delivers a consistent, consumer-like experience. More and more organizations are embracing digital evolution to improve processes and increase productivity. With the Now Platform, you break down silos, seamlessly connecting your people, systems, and processes with enterprise-wide digital workflows. ServiceNow tool benefits include meeting customer requirements and also face the challenges associated. Learning Build skills with instructor-led and online training. ServiceNow unveils transformative innovations at Knowledge 2023. You create an architectural model based on which combination of ServiceNow capabilities and features meet your organizational requirements. Use continuous monitoring and dynamic dashboards for a real-time view of compliance across your extended enterprise. Deliver AI-powered self-service for common requests. G2K’s technology allows. Establish a technical governance board, led by the ServiceNow platform architect and/or platform owner, to oversee technical governance. Behind every great experience is a great workflow. Protect your ServiceNow instances and applications through secure APIs and avoid breaches resulting from threats and fraudulent activities. Learn More. 20, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major Now Platform expansion with the Now Assist family of solutions. When you take advantage of a ServiceNow Customer Success package or use ServiceNow Expert Services for your implementation, the following capabilities may be available:All figures calculated, excluding Safe Workplace and Business Continuity Management, are based on metrics collected from ServiceNow customers as part of Forrester Total Economic Impact studies and additive customer interviews conducted in the first three months of 2020, as a commissioned validation on behalf of ServiceNow. Effective ServiceNow platform management helps maintain the foundational platformServiceNow started life as a platform that solely provided IT solutions, with the capability to manage business processes arriving later on. Workflow automation Build and manage multiple complex workflows with no-code playbooks. Learn more on Now Platform. Run a digital business. Gain new ServiceNow skills and fresh insights into the power of digital transformation. To pull that off, we’re constantly working on many innovations. ServiceNow Administration Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in time zones throughout the world. 2 Requires at least two asset management products. Get hands-on with a free developer instance. All rights reserved. Analyze and identify operational bottlenecks with one AI-enabled platform. Empower yourself with knowledge, resources, and tools to reach your potential and unlock your creativity. Solutions Products Platform Customers. ServiceNow DevOps minimizes friction between IT operations and development by enabling scalable, enterprise Devops. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and. Compliance certifications and attestations are critical. By acquiring Lightstep, ServiceNow will solidify and accelerate its position as the world’s leading enterprise platform for digital businesses. And customers can get what they need, when they need it. Build apps from scratch or employ powerful template options. Telecommunications, Media, and Technology. Register for a series of live webinars focused on platform capabilities, such as Virtual Agent, Mobile, Next Experience, Analytics, and more. Create efficiencies that free up time for business innovation. Provides a central repository on the ServiceNow Platform to manage automations, oversee performance and key performance indicators (KPIs) of existing automations and jobs across multiple vendors in one dashboard, and offers guidance on new automation candidates. How Now on Now focuses on digital transformation. Automate and optimize operational workflows with AIOps and machine learning to drive organization-wide efficiencies and reduce costs. The ServiceNow platform brings robust workflow automation tools together in a single, centralized platform. ServiceNow Platform delivers exponential value with every cloud‑native, workflow‑based application your stakeholders create. ServiceNow connects telecom infrastructure and processes with purpose-built workflow solutions that address your unique needs. Build a ServiceNow platform team Frequently asked questions Definition What is the ServiceNow platform team responsible for? Your platform team establishes, maintains, and extends ServiceNow® as a strategic business platform in your organization. Impact Accelerate ROI and amplify your expertise. Read this White Paper to learn how: The ServiceNow platform has become standard for managing IT Ops business use cases. ServiceNow Customer Service Management (CSM) offers a comprehensive set of features that make it a valuable customer service software solution. Learn More. With roots in IT Service Management, ServiceNow has evolved to become the enterprise service management platform for organizations, uniting all business functions. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions. There’s an app for that: How low-code tools boost finance productivity. As the foundation for all digital workflows, the Now Platform ® connects people, functions and systems across your organisation. Transform your business at World Forums. Learn More. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Welcome to the Now Platform Utah release! Jon Sigler. Proactive Service Experience Workflows. Formerly HI portal. jpg and/or an . Govern all your hardware assets enterprise-wide on a single system of action. Automate and connect anything to ServiceNow. With ServiceNow’s Integrated Development Environment (Studio IDE), you can efficiently build, test, package, and publish your apps on the Now Platform. Fort Meade, MD. Manage employee health and workplace safety. It introduced the Next Experience user interface and integrated features like the Robotic Process Automation (RPA. It is designed based on ITIL guidelines to provide service-orientation for tasks, activities, and processes. Our free one-day. ServiceNow Configuration Management Database gives you full visibility into your infrastructure and service. com ServiceNow Platform Encryption eliminates the need for procuring and deploying new key management infrastructure, HSMs, and support. Transform employee productivity. Fullstack dev power with a turnkey application structure. Find answers and get things done across IT, HR, facilities, and other departments—all from a mobile app powered by the Now Platform ®. Learn More. Find learning paths for developers, implementers, admins, and others. Impact Accelerate ROI and amplify your expertise. Platform Analytics Academy. Integrate easily with third-party systems. Do more with IT Service Management. Everyone belongs when their unique ideas come together to create tangible change. Now Assist is ServiceNow’s generative AI experience—purpose-built within the ServiceNow platform—designed to enable. With ServiceNow CSM, businesses gain access to a unified platform that streamlines customer support operations, enhances agent productivity, and improves customer satisfaction. Save to My Lists. Automate enterprise asset management workflows. The platform for digital business delivers unmatched opportunity. Put your talent to work. Eliminate manual tasks with powerful AI and robotic process automation (RPA) technology. Hear how Dave Wright took charge of his career. Our free one-day. Equip everyone to make informed decisions and handle issues with confidence. The Controller allows organizations to easily connect ServiceNow instances to both Microsoft Azure OpenAI Service LLM and OpenAI API. The new solutions— ServiceNow Generative AI Controller and. The platform for digital business delivers unmatched opportunity. Align hardware investments to business outcomes. At first, ServiceNow introduced IT service management processes like Incident Management, Problem Management, Change, Configuration Management Database, and. Quickly identify and mitigate technology risks such as tech debt from aging data centers, regulatory audits, and lost assets. These integrated templates, tools, and components can help you build and extend ServiceNow solutions—all in one platform. About. SANTA CLARA, Calif. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. ”. 4 Use the Process Automation Designer app to create, configure, and design Playbook Experiences. ServiceNow Financial Services solutions deliver a seamless customer experience on a single platform to boost visibility and ensure compliance. Accenture will accelerate the design and engineering of domain‑specific LLMs and generative AI capabilities within the ServiceNow platform to make functional and industry workflows more intelligent – from elevating agent productivity and impact with summarization of service history and recommended actions, to improving self‑service.